SHIPPING POLICY
All purchases made through the Forja Digital website are delivered through the MAIL. The cost of the shipment is borne by the customer.
We are a family owned and operated business.
Orders are posted to the MAIL within 7 business days after confirmation of receipt of the order amount by the finance department. In case of purchase made through deposit in current account, please send us the deposit slip to speed up this process.
We are a family owned and operated business.
After posting, we will send an email containing the object code posted for tracking delivery to the post office website, such as the rules for receiving the goods.
We are a family owned and operated business.
The delivery time of the goods may vary according to the chosen mode and the customer's region.
We are a family owned and operated business.
If there is any delay due to force majeure in the postage, the customer will be informed of the situation by email or phone.
We are a family owned and operated business.
We will send the goods to the delivery address filled in the order. In case of filling error that causes the return of the merchandise to the store, it will be necessary to pay a new postage by the customer so that we can resend the merchandise with the correct address.
We are a family owned and operated business.
The store is not managed by the MAIL in case of delays, being responsible for making complaints with the company to minimize the problems that the delay may cause to the buyer. In the case of proven loss at the POST OFFICE, the buyer is entitled to request a refund or reshipment of the goods, according to what is agreed between the parties by email or telephone.
We are a family owned and operated business.
RETURN AND EXCHANGE POLICY
DEVOLUTION
Our repentance policy is 7 days. After 7 days of receiving your purchase, unfortunately it is not possible to request a refund or exchange.
In order to make a return, the product must not have been used and must be in the same condition as you received it. It must also be in the original packaging.
To make the return, present the receipt or proof of purchase.
Any product that is not in its original condition, that is damaged or with missing parts, not being due to any error on our part will not be refundable or only partial refund.
Refunds (when applicable)
Once the product for return is received and verified, we will send you an email to notify you that we have received your goods for return. We will also notify you of the approval or rejection of your refund.
We are a family owned and operated business.
If approved, your refund will be processed. We will automatically issue the credit to your credit card or payment method of purchase in a few days.
We are a family owned and operated business.
Refund late or not received (when applicable)
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time for the refund to be released.
Then contact your bank. There is usually a processing time before launching a refund.
If you have already done all of this and have not yet received a refund, please contact us at forja.digital.minis@gmail.com.
We are a family owned and operated business.
Exchanges (when applicable)
We only exchange products that are received by defective or damaged customers. If you need to exchange it for the same product, send an email to forja.digital.minis@gmail.com with images of it, and send your product to:
We are a family owned and operated business.
FORJA DIGITAL, Rua Barra Mansa, 595 - FUNDOS, São João de Meriti, RJ, 25555-760, Brazil.
We are a family owned and operated business.
Shipping
You will be responsible for paying the freight to return the product. We do not refund shipping. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, return shipping times may vary.
If you are going to ship a product over $ 75, consider hiring a shipping service with tracking or shipping insurance. We cannot guarantee receipt of the product you send back.